Special Notice

Dear user, thank you for visiting Hangzhou Ruhr IoT Technology Co., Ltd. (http://www.ruhrtec.com/). Given the characteristics of the Internet, this website will interact with you directly or indirectly. Therefore, we hereby explain the policies regarding the collection, use, and protection of your personal information. Please read this "Privacy Policy" carefully to understand our rules for handling your personal information. Your registration, visit, and consultation on our company's website indicate that you agree and accept the following usage conditions. If you do not agree with the relevant rules of this policy or any content after the policy update, please immediately stop and exit the visit. If you continue to visit, browse pages, place orders for transactions, or perform any other actions, it will be deemed that you have fully agreed and accepted this policy and the relevant rules, as well as the updated content of this policy and the relevant rules.

Table of Contents of the Privacy Policy

To help you clearly and comprehensively understand how we collect and use your personal information, please refer to the following table of contents to read the corresponding chapters.

1. Scope of Application of This Policy
2. Types of Users Whose Information Is Collected
3. How We Collect and Use Your Personal Information
4. How We Protect and Store Your Personal Information
5. How We Share, Transfer, and Publicly Disclose Your Personal Information
6. How We Manage Your Personal Information
7. How This Policy Is Updated
8. Contact Us

I. Scope of Application of This Policy

This agreement applies to the Internet websites, products, and services clearly indicated by [Hangzhou Ruhr IoT Technology Co., Ltd.]. If the relevant websites, services, and products have their own exclusive privacy policies, this agreement does not apply.

II. Types of Users Whose Information Is Collected

• Consultant: Refers to an individual who consults online on the website of Hangzhou Ruhr IoT Technology Co., Ltd.
• Visitor: Refers to an individual who visits the website of Hangzhou Ruhr IoT Technology Co., Ltd. and browses the company's products and services.

III. How We Collect and Use Your Personal Information

The purpose of collecting and using personal information is to provide you with better services. We will only collect and use your personal information for the following purposes described in this privacy policy, and under the premise of complying with relevant laws and regulations of the People's Republic of China (hereinafter referred to as "Chinese laws"). If you refuse Hangzhou Ruhr IoT Technology Co., Ltd. to collect and use your personal information, it will affect your use of relevant functions.

(1) Visiting Our Website and Enjoying Consultation Services

When you visit our website, we will obtain your location information, IP address, network type, network provider, operating system information, browser information, download speed, device model, visit records, etc. If you do not agree with us collecting this information, please immediately stop visiting and exit the website. When you leave a message for consultation, we will collect your name, gender, mobile phone number, email address, communication address, industry, company name, position, etc. after obtaining your consent. If the personal information you provide is not your own, please ensure that you have obtained the authorization and consent of the relevant subject. Note: Your real name or company name, unified social credit code, contact information, etc. are sensitive personal information. Please provide them with caution.

(2) Use of Cookies and Similar Technologies

To provide you with a more pleasant visiting experience, we will use Cookies and similar technologies to identify your identity. This is to help you save the steps of repeatedly entering certain information and help judge the security of your account. These services can only be achieved through the use of Cookies and similar technologies. Please understand this. You can refuse our company's Cookies, but this will affect the security of your access to our company's website and your service experience.

(3) Exceptions to Obtaining Authorized Consent

You should be fully aware that, according to relevant laws, regulations, and national standards, in the following circumstances, we may legally collect and use personal information without obtaining your consent:

1. Related to fulfilling obligations stipulated by laws and regulations;
2. Related to national security and national defense security;
3. Related to public safety, public health, and major public interests;
4. Related to criminal investigation, prosecution, trial, and judgment enforcement, etc.;
5. To safeguard the major legitimate rights and interests such as the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
6. The personal information collected is publicly disclosed by the personal information subject to the public;
7. The personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
8. Necessary for signing and performing contracts according to your requirements;
9. Necessary for maintaining the security, stability, and operation of the products and/or services provided, such as detecting and handling product and/or service failures;
10. Necessary for legal news reports;
11. Necessary for academic research institutions to conduct statistics or academic research based on public interests, and when providing academic research results or descriptions externally, the personal information contained in the results is de - identified;
12. Other circumstances stipulated by laws and regulations.

IV. How We Protect and Store Your Personal Information

(1) Protection Measures

1. We will take reasonable physical, technical, and institutional preventive measures to protect the security of your information.
2. We will carefully select business partners and service providers and implement the requirements for personal information protection in our business contracts, audits, assessments, etc. We ensure that the employees and third - party service providers who provide products or services to you have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation.
3. To protect the security of your information, we will encrypt and store your personal information to ensure that the basic user information will not be maliciously obtained, and use antivirus software, encryption protection, etc. to protect the data. However, you should be aware that the use of the Internet is not always safe. Therefore, we cannot guarantee the security or integrity of personal information during two - way transmission over the Internet. Note: Due to technical limitations and the influence of other uncontrollable factors, no security measure is completely foolproof. Even if we fulfill our obligations to implement security measures, we still cannot guarantee the absolute security of your information. Please understand this.

(2) Information Storage

1. We will fulfill the obligation of retaining transaction records as required by law to facilitate the query of your transaction status or historical records. We will store your personal information for the shortest time necessary to achieve the purposes of this policy.
2. You understand and accept that we may store your account, service, transaction, etc. information, but we have no obligation to save the above information. You should save all the information you upload by yourself.
3. When you cancel your account or when our service stops operating, we will notify you in the form of push notifications, announcements, etc., and stop collecting your personal information. If your personal information exceeds the retention period, we will delete it or anonymize it.
4. In the following exceptional circumstances, we will extend the retention period of your information:
   • To respond to your possible inquiries or complaints;
   • To ensure the safety and quality of the services we provide to you;
   • If you agree to a longer retention period;
   • As required by the relevant statute of limitations.

V. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Personal Information Sharing

1. To provide you with our company's services, you agree and accept that your personal information will be shared among us and our affiliated parties. We may share your device information and location information with affiliated parties, authorized partners, etc. to provide you with services. However, we only share your personal information for legitimate, just, necessary, specific, and clear purposes, and are bound by the purposes stated in this privacy policy. Moreover, we will only share the personal information necessary to provide you with services. Our partners have no right to use the shared personal information for other purposes.
2. For the companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this privacy policy, and security measures. If we share personal information that can directly identify your identity (such as ID number, bank account number, etc.), we will obtain your consent again in advance.

(2) Personal Information Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1. In the event of our company's merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will notify you of the name or contact information of the information transferee. We will require the new company or organization holding your personal information to continue to be bound by the privacy policy under the premise of protecting your rights and interests. Otherwise, we or the information transferee will re - seek your authorization and permission.
2. When the business is transferred and the transfer of your personal information is involved, we will re - seek your explicit consent through means such as agreements or page prompts.
3. In the case of mandatory requirements or judicial requirements in accordance with applicable laws, regulations, or administrative orders, your personal information may need to be transferred in accordance with the law.

(3) Personal Information Public Disclosure

We will publicly disclose your personal information only in the following situations and by taking security protection measures in line with industry standards:

1. The disclosure method and the scope of the disclosed personal information have obtained your explicit consent;
2. Public disclosure based on legal provisions or reasonable grounds: In the case of requirements stipulated by laws and regulations, litigation, or mandatory requirements of government authorities, we may publicly disclose your personal information. However, we will verify whether the above - mentioned institutions have corresponding laws, regulations, or other legal documents, such as subpoenas or investigation letters.

(4) Exceptions to Prior Consent Required for Sharing, Transferring, and Publicly Disclosing Information

1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and judgment enforcement, etc.;
4. To safeguard the major legitimate rights and interests such as the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
5. The personal information collected is publicly disclosed by the personal information subject to the public;
6. The personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
7. Other circumstances stipulated by laws and regulations. According to legal provisions, anonymized information does not belong to personal information. There is no need to obtain your consent separately for sharing, transferring, or publicly disclosing such information.

VI. How We Manage Your Personal Information

We attach great importance to the management of your personal information. You can operate on your information through the following methods:

(1) Change or Correction of Personal Information

You have the right to correct or modify your information at any time according to your actual situation or needs. Specifically, it includes:

1. Inquiry, correction, and modification of account information. You can view, correct, and modify your personal sensitive information such as the personal information you submitted to us at any time.
2. For other personal information generated during your use of our products and services that needs to be corrected or repaired, please contact us at any time. We will respond to your request in accordance with the methods and time limits specified in this privacy policy. In addition, the device information we collect for improving your user experience and ensuring transaction security and the personal information generated by your use of extended functions will be used within the scope of your authorization. However, you cannot access or correct them. If you need to, you can contact us to delete or anonymize them.

(2) Deletion of Personal Information

In the following circumstances, you can request us to delete your personal information:

1. If our handling of personal information violates laws and regulations;
2. If our handling of personal information seriously violates the agreement with you;
3. If you no longer use our products or services, or you take the initiative to terminate the cooperation;
4. If we no longer provide you with products or services. Note: If your request to delete information may violate laws and regulations, we will reject your request and inform you of the reason.

VII. How This Policy Is Updated

1. We will update this privacy policy according to actual needs. However, without your explicit consent, we will not reduce the rights you enjoy according to this privacy policy. We will issue an updated version on the website and remind you of the relevant content updates through website announcements or other appropriate means before it takes effect. Please also keep informed of the latest privacy policy in a timely manner.
2. For major changes, we will also provide more prominent notifications (we will explain the specific changes to the privacy policy through means including but not limited to emails, text messages, or special prompts on the browsing page). The major changes referred to in this privacy policy include but are not limited to:
   • Major changes occur in our service model. For example, the purpose of handling personal information, the types of personal information processed, the way of using personal information, etc.;
   • Major changes occur in our ownership structure, organizational structure, etc. For example, changes in ownership caused by business adjustments, bankruptcy mergers, etc.;
   • The main objects of personal information sharing, transfer, or public disclosure change;
   • Major changes occur in your rights and the ways to exercise them in terms of personal information processing;
   • The department responsible for handling personal information security, contact information, and complaint channels change;
   • The personal information security impact assessment report indicates a high risk.